Returns & refunds
Last updated: October 13, 2026
Scope
This policy applies to YShenghong print-on-demand throws, including standard designs and personalized designs, purchased directly from yshenghong.com. For purchases made on Walmart or another marketplace, use that marketplace's return and support process; its applicable policies govern those purchases.
Made to order: no change-of-mind returns
Our products are printed to order. We do not accept returns or exchanges for buyer's remorse, a change of mind, or simply no longer wanting an item. This does not exclude the quality and shipping issues described below.
Quality issues: returns, refunds or replacements
If your product has a genuine quality defect, contact us within 30 calendar days after delivery. Once the issue is verified, you may choose a refund or a replacement/exchange for the affected product. Opening the package to inspect the product does not prevent you from reporting a defect.
Lost or returned shipments
If a parcel is lost in transit or returned to the sender due to a carrier or logistics issue, contact us within 30 calendar days after the expected delivery date. We will check the tracking and shipping information. Once the logistics issue is verified, you may choose a refund or a replacement shipment. You do not need to return a parcel that you never received.
How to request help
Use the Contact us form on this website; no account or login is required to send a request. You can also sign in to My account and open a support ticket. Include your order number, a description of the issue, and whether you prefer a refund or a replacement. For quality issues, include photographs if available through your support ticket, or tell us in the contact form so we can arrange how to provide them. For shipping issues, include any tracking information you have. We will verify the issue and send the next steps. Please contact us before mailing a return so we can arrange the correct return instructions and shipping costs.
Return method and costs
Approved returns are sent by mail. If we require the affected item to be returned, we cover the return shipping cost and provide instructions. We do not charge a restocking fee for an eligible return. Refunds or replacements for confirmed loss or return-to-sender do not require you to send back an item you did not receive.
Return mailing address
Recipient: Jason Hsiao
9640 Klingerman St
South El Monte, CA 91733
United States
Telephone for return shipments: +1 626-649-8112
Refund processing
We issue an approved refund to the original payment method within 5 business days after approval and, if a physical return is required, after we receive the returned item. If no return is required, the 5-business-day period starts when the refund is approved. Your bank or payment provider determines when the funds appear in your account. We will confirm the refund or replacement arrangements with you through your support request.
Cancelling an unpaid order
You can cancel an unpaid order from My account before payment. For a paid order, contact support for assistance; the return and refund conditions above apply.
Your statutory rights
This policy does not limit any consumer rights that cannot be excluded under applicable law.